1. Service and booking
Taxi2Airport Brussels provides private transfers through i.A. Trading srl. Every accepted trip uses its own vehicle and driver; no trip is subcontracted.
The calculator estimates the route and fare. The server checks them on submission. A reference acknowledges the request; acceptance remains subject to availability and the confirmed status sent to the passenger.
2. Price and payment
Prices are in euros under rules active at confirmation. The confirmed total covers the described trip unless a later change or extra service or charge is expressly accepted. Stripe handles cards; cash is due only when stated in the confirmation.
3. Passenger responsibilities
Provide accurate contact, address, timing, passenger, luggage and constraint information, remain reachable and be present on time. Child seats, assistance, animals or unusual luggage must be disclosed and accepted where required.
4. Changes, cancellation and no-show
Cancellation is free only when the request is received and confirmed at least 24 hours before the scheduled pickup. Within 24 hours of pickup, free cancellation no longer applies and fees may be charged according to the confirmed booking. A change or cancellation takes effect only after confirmation by the operator; a no-show is not treated as a timely cancellation.
Mandatory rights prevail. Passenger-transport contracts are generally outside the standard 14-day distance-contract withdrawal regime; these terms create no withdrawal right where the law excludes it.
5. Delay, safety and liability
Provide an accurate flight number whenever applicable. Our dispatch team monitors live flight updates and can adapt pickup preparation in case of delay; report terminal or schedule changes directly when possible. Driver and passenger must make reasonable efforts to meet. The driver may refuse unlawful, unsafe, abusive or over-capacity transport. Travel times remain affected by traffic, weather, controls and events outside reasonable control. Liability is never excluded where the law prohibits it.
6. Data, complaints and law
Never send card numbers or sensitive documents in booking notes or through WhatsApp. Send complaints with the booking reference. Belgian law applies without removing mandatory consumer protection.